Tasks & Services of Prime Bank Contact Center
Services Related Tasks
Credit Card
  • Contact Center can activate Credit Cards if customer call from registered numbers through IVR.
  • Contact Center can block Credit Card immediately as per cardholder or caller information
  • Contact Center can active the e-commerce (as per BB guide line) part of Credit Card if customer call from registered numbers through IVR.
  • Foreign part active & block after proper verifications (as per endorsement memo for TQ Card and as per RFCD, ERQ card’s procedure)
  • Contact Center provides Credit Card’s available balance, outstanding amount, transactions queries, payment update related information etc.
  • Contact Center forwards the request regarding Card, PIN and cheque book delivery related issue to respective department
  • Contact Center provides E-statement if required and urgent basis.
  • Contact Center can forward the new PIN request to the respective department
  • Contact Center forwards dispute request to the respective department
  • Contact Center forwards cardholder’s address/ phone number/ e-mail address change request tso the respective department
  • Contact Center forwards the request regarding card fee or other fee (if required) waiver request to the respective department
  • Contact Center forwards EMI/PMI enrollment or de-enrollment request to the respective department
  • Contact Center can provide the information regarding capture card related issue which is updated by respective department.
Debit Card
  • Contact Center can block Debit Card immediately as per cardholder or caller information
  • Contact Center can provide Debit Card active or inactive or block status
  • Contact Center can entry dispute related complaint
  • Contact Center can provide the information regarding capture card related issue, which is updated by respective department
  • Contact Center can guide the customers regarding daily transactions limit related issues for Debit Card
  • Contact Center can provide the information regarding how to activate new Debit Card through Prime Bank ATM Booth
  • Contact Center can provide the information regarding Debit Card transactions on POS/ATM.
Internet Banking
  • Contact Center handles ALTITUDE related call/query
  • Contact Center can take ALTITUDE user ID unlock request if customer calls from registered numbers through IVR.
  • Contact Center can lock/unlock ALTITUDE user ID
  • Contact Center can provide the information regarding ALTITUDE related evidence, query and guidance etc.
Account Services
  • Contact Center can provide the information regarding account available balance
  • Contact Center can provide the information regarding account active/inactive status
  • Contact Center can provide the information regarding account transactions related info
  • Contact Center can provide the general information regarding standing instructions against deposit schemes/loan against savings account, current account etc.
Other Information
  • About the MSME loans
  • About the Consumer loan
  • FD information
  • DPS information