Prime Bank Limited
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Phone Banking Service
Our Phone Banking Service provides 24/7 continuous support for our customers.
The main services are:
Balance Enquiry: Customer will get account balance information.
Change TIN: Customer can change their TIN (Telephone Identification Number).
Activate/Block Debit Card: Customer can activate ATM/Master Debit card by dialing the service contact number
Credit Card Available Limit: Credit Card user can get current available limit.
Credit Card Total Outstanding: Credit Card user can know credit card total outstanding bill amount.
Credit Card Minimum Payable Amount: Credit Card user can know minimum payable amount of last bill amount.
Credit Card Last Statement Generation Date: Credit Card user can know last statement generation date.
Credit Card Last Date of Payment: Credit Card user can know last date of payment for recent bill amount.
All account holders and Credit Card holder of Prime Bank can get this service by dialing Prime Bank Short Code 16218.
Registration Process
To avail this service customer must register for Phone Banking Service by following the below steps. (During office hour only)
Account holder with Registered Phone Number (the number which was provided to the bank during Account Opening)
a. Dial 16218 with your authorized mobile or TNT Land Line number
b. Follow the instruction as provided by automated Call Center
Account holder with Un-Registered Phone Number:
Customer needs to visit his/her Prime Bank mother branch to update account profile with their latest Phone Number or Mobile Number. After updating please follow the steps mentioned in point 1.
Credit Card holder registration process:
Customer needs to submit the Phone Banking Registration Form to Card Division or any other branches of Prime Bank. After registration process, he/she will get automated system generated TPIN (Telephonic Pin Identification Number) through SMS.
For details please feel free to contact us at-
16218 (business hours)
Cell: 01755 605116
Email: adccare@primebank.com.bd
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