| Sl No. |
Zone |
Status of the Cell |
Name & Designation of Team Leader and Member |
| 01. |
Head Office |
Central Customer Service & Complaint Management Cell |
01 |
Hotline 1: 01709 648 733
Hotline 2: 01709 648 744
Hotline 3: 01709 648 755
|
| 02 |
e-mail: servicequality@primebank.com.bd |
| 03 |
Postal Address:
Prime Bank Limited
Service Quality Department
Concord I-K Tower (1st Floor), Plot # 2, Block # CEN(A), North Avenue, Gulshan-2, Dhaka-1212
|
| 02. |
Dhaka Division |
ZCS & CMC |
01 |
Name: Md. Shahin Alam
Designation: Head of Branch
Branch: Motijheel
Mobile: +880 1713 080 386
Land Phone: 9578389 (Direct), 9567265 (PABX), Ext-236
Email: shahin.alam@primebank.com.bd
Fax No.:+88-02-9567223
|
| 02 |
Name: Md. Iqbal
Designation: Manager Operations
Branch: Motijheel
Mobile: +880 1714 048 548
Land Phone: 9567225 (Direct), 9567265 (PABX), Ext-297
Email: mi092701@primebank.com.bd
Fax No.:+88-02-9567223
|
| 03. |
Chittagong Division |
ZCS & CMC |
01 |
Name: Md.Shahidul Alam
Designation: Head of Branch
Branch: Agrabad
Mobile: +880 1709 658 464
Land Phone: 031-2526396,PABX:031-716724-25 (Ex-101)
Email: ma010301@primebank.com.bd
Fax No.: 031-718971
|
| 02 |
Name: Mohammad Majharul Islam
Designation: Manager Operations
Branch: Agrabad
Mobile: +880 1711 796 636
Land Phone: 031-2526397,PABX:031-716724-25 (Ex-119)
Email: mi010501@primebank.com.bd
Fax No.: 031-718971
|
| 04. |
Sylhet Division |
ZCS & CMC |
01 |
Name: Abu Ashraf Siddique
Designation: Head of Branch
Branch: Sylhet
Mobile: +880 1711 824 366
Email: abu.ashraf@primebank.com.bd
Fax No.: 0821-710673
|
| 02 |
Name: Md.Ekhlasur Rahman
Designation: Manager Operations
Branch: Sylhet
Mobile: +880 1730 323 586
Email: ekhlasur.rahman@primebank.com.bd
Fax No.: 0821-710673
|
| 05. |
Rajshahi Division |
ZCS & CMC |
01 |
Name: A.K.M Enamul Haque
Designation: Head of Branch
Branch: Rajshahi
Mobile: +880 1713 082 804
Land Phone: 0721-771874, 773981, 774582, 774583
Email: enamul.haque@primebank.com.bd
Fax No.: 0721-773980
|
| 02 |
Name: Rojina Parvin
Designation: Manager Operations
Branch: Rajshahi
Mobile: +880 1711 824 363
Land Phone: 0721-773981, 774582, 774583
Email: rojina.parvin@primebank.com.bd
Fax No.: 0721-773981
|
| 06. |
Barisal Division |
ZCS &CMC |
01 |
Name: Md. Abdul Awal Howlader
Designation: Head of Branch
Branch: Barisal
Mobile: +880 1730 031 814
Land Phone: 0431-64011
Email: ma101401@primebank.com.bd
Fax No.: 0431-63712
|
| 02 |
Name: Abdur Rahman Talukder
Designation: Credit In Charge
Branch: Barisal
Mobile: +880 1740 997 418
Land Phone: 0431-64012
Email: at011002@primebank.com.bd
Fax No.: 0431-63712
|
| 07. |
Rangpur Division |
ZCS & CMC |
01 |
Name: Md. Rejaul Karim
Designation: Head of Branch
Branch: Rangpur
Mobile: +880 1714 069 972
Email: mk100502@primebank.com.bd
|
| 02 |
Name: Md. Abdul Wadud Biswas
Designation: Manager Operations
Branch: Rangpur
Mobile: +880 1937 992 600
Email: wadud.biswas@primebank.com.bd
|
| 08. |
Khulna Division |
ZCS & CMC |
01 |
Name: Md. Abdur Raafi
Designation: Head of Branch
Branch: Khulna
Mobile: +8801730 320 020
Land Phone: 041-811459,041-520071
Email: abdur.raafi@primebank.com.bd
Fax No.: 041-731195
|
| 02 |
Name: Florence Sutapa Majumder
Designation: Manager Operations
Branch: Khulna
Mobile: +880 1711 824 361
Land Phone: 041-811459,041-820071
Email: sutopa@primebank.com.bd
Fax No.: 041-731195
|
Alternative Delivery Channel
Philosophy 
