Prime Bank Limited
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Complaint Cell:
Sl No. Zone Name & Designation of Team Leader and Member
Central Customer Service & Complaint Management Cell (CCS & CMC)
01. Service Quality & Central Complaint Management Cell
(Head Office)
Hotline 1: 01709 648 733
Hotline 2: 01709 648 744
Hotline 3: 01709 648 755
e-mail: servicequality@primebank.com.bd

Postal Address:
Prime Bank Limited
Service Quality Department
Concord I-K Tower (1st Floor), Plot # 2, Block # CEN(A), North Avenue, Gulshan-2, Dhaka-1212
Zonal Customer Service & Complaint Management Cell (ZCS & CMC)
02. Dhaka Division Md. Shahin Alam
Head of Dhaka Region, Branches Network Division
Email: shahin.alam@primebank.com.bd
Mobile: +880 1713 080 386
03. Chittagong Division Md. Anwarul Islam
Head of Chittagong Region, Branches Network Division
Email: anwarul.islam@primebank.com.bd
Mobile: +880 1713 279 701
04. Sylhet Division Abu Ashraf Siddique
Head of Sylhet Region, Branches Network Division
Email: abu.ashraf@primebank.com.bd
Mobile: +880 1711 824 366
05. Rajshahi & Rangpur Division A K M Enamul Haque
Head of Rajshahi Region, Branches Network Division
Email: enamul.haque@primebank.com.bd
Mobile: +880 1711 573 442
06. Khulna & Barisal Division Md. Abdur Raafi
Head of Barisal Branch
Email: abdur.raafi@primebank.com.bd
Mobile: +880 1711 824 362
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