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| Complaint Cell: |
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We always want to hear from you for our continuous banking service improvement.
If you have any kind of complaint please click here to lodge your complaint or you may submit your complaint to our Service Quality & Central Complaint Management Cell or to the respective Zonal Customer Service & Complaints Management Cells (ZCS & CMC) :
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| Sl No. |
Zone |
Name & Designation of Team Leader and Member |
| Central Customer Service & Complaint Management Cell (CCS & CMC) |
| 01. |
Service Quality & Central Complaint Management Cell
(Head Office) |
Hotline 1: 01709 648 733
Hotline 2: 01709 648 744
Hotline 3: 01709 648 755
*During business hours
e-mail: servicequality@primebank.com.bd
Postal Address:
Prime Bank Limited
Service Quality Department
Concord I-K Tower (1st Floor), Plot # 2, Block # CEN(A), North Avenue, Gulshan-2, Dhaka-1212
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| Zonal Customer Service & Complaint Management Cell (ZCS & CMC) |
| 02. |
Dhaka, Mymensingh, Sylhet, Rajshahi, Rangpur, Khulna & Barisal Division |
Md. Amzad Hossain
Regional Head, Branches Network Division
Email: amzad.hossain@primebank.com.bd
Mobile: +88 02 9554829
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| 03. |
Chittagong Division |
Md. Anwarul Islam
Regional Head, Branches Network Division
Email: anwarul.islam@primebank.com.bd
Mobile: +880 1670 448150
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