Prime Bank Limited
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Complaint Cell:
We always want to hear from you for our continuous banking service improvement.

If you have any kind of complaint please click here to lodge your complaint or you may submit your complaint to our Service Quality & Central Complaint Management Cell or to the respective Zonal Customer Service & Complaints Management Cells (ZCS & CMC) :
Sl No. Zone Contact Details
Central Customer Service & Complaint Management Cell (CCS & CMC)
01. Service Quality & Central Complaint Management Cell
(Head Office)
Hotline 1: 01709 648 733
Hotline 2: 01709 648 744
Hotline 3: 01709 648 755
*During business hours

e-mail: servicequality@primebank.com.bd

Postal Address:
Prime Bank Limited
Service Quality Department
Concord I-K Tower (1st Floor), Plot # 2, Block # CEN(A), North Avenue, Gulshan-2, Dhaka-1212
Zonal Customer Service & Complaint Management Cell (ZCS & CMC)
02. Dhaka 1 & 3 Region Anup Kanti Das
Regional Head, Branch Distribution Network
Email: anup@primebank.com.bd
Phone: 01713493925
03. Sylhet Region Md. Humayun Kabir
Regional Head, Branch Distribution Network
Email: humayun@primebank.com.bd
Phone: 01714403130
05. Chattogram 1 Region Riton Barua
Regional Head, Branch Distribution Network
Email: ritonramu@primebank.com.bd
Phone: 01819307708
06. Chattogram 2 Region Md. Masud Alam
Regional Head, Branches Distribution Network
Email: ma011525@primebank.com.bd
Phone: 01715024261
07. Khulna Region Tarikul Hasan
Regional Head, Branches Distribution Network
Email: tarikul.hasan@primebank.com.bd
Phone: 01713493991
08. Rajshahi Region Md. Abdul Halim
Regional Head, Branches Distribution Network
Email: abdul.halim@primebank.com.bd
Phone: 01771826000
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