Prime Bank Limited
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Complaint Cell:
We always want to hear from you for our continuous banking service improvement.

If you have any kind of complaint please click here to lodge your complaint or you may submit your complaint to our Service Quality & Central Complaint Management Cell or to the respective Zonal Customer Service & Complaints Management Cells (ZCS & CMC) :
Sl No. Zone Contact Details
Central Customer Service & Complaint Management Cell (CCS & CMC)
01. Service Quality & Central Complaint Management Cell
(Head Office)
Hotline 1: 01709 648 733
Hotline 2: 01709 648 744
Hotline 3: 01709 648 755
*During business hours


Postal Address:
Prime Bank Limited
Service Quality Department
Concord I-K Tower (1st Floor), Plot # 2, Block # CEN(A), North Avenue, Gulshan-2, Dhaka-1212
Zonal Customer Service & Complaint Management Cell (ZCS & CMC)
02. Dhaka, Mymensingh, Sylhet, Rajshahi, Rangpur, Khulna & Barisal Division Md. Amzad Hossain
Regional Head, Branches Network Division
Phone: +88 02 55051639, Ext: 101
03. Chittagong Division Md. Anwarul Islam
Regional Head, Branches Network Division
Mobile: +880 1670 448150
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