| Sl No. |
Zone |
Name & Designation of Team Leader and Member |
| Central Customer Service & Complaint Management Cell (CCS & CMC) |
| 01. |
Service Quality & Central Complaint Management Cell
(Head Office) |
Hotline 1: 01709 648 733
Hotline 2: 01709 648 744
Hotline 3: 01709 648 755
*During business hours
e-mail: servicequality@primebank.com.bd
Postal Address:
Prime Bank Limited
Service Quality Department
Concord I-K Tower (1st Floor), Plot # 2, Block # CEN(A), North Avenue, Gulshan-2, Dhaka-1212
|
| Zonal Customer Service & Complaint Management Cell (ZCS & CMC) |
| 02. |
Dhaka Division |
Md. Amzad Hossain
Regional Head, Branches Network Division
Email: amzad.hossain@primebank.com.bd
Mobile: +88 02 9554829
|
| 03. |
Chittagong Division |
Md. Anwarul Islam
Regional Head, Branches Network Division
Email: anwarul.islam@primebank.com.bd
Mobile: +880 1713 279 701
|
| 04. |
Sylhet Division |
Abu Ashraf Siddique
Regional Head, Branches Network Division
Email: abu.ashraf@primebank.com.bd
Mobile: +880 1711 824 366
|
| 05. |
Rajshahi, Rangpur, Khulna & Barisal Division |
A K M Enamul Haque
Regional Head, Branches Network Division
Email: enamul.haque@primebank.com.bd
Mobile: +880 1711 573 442
|
Alternative Delivery Channel
Philosophy 
